Any Grievance sent through email to any of the PNGRB e-mail addresses will not be attended to / entertained. Please lodge your grievance through this portal only.
Lodge Grievance
Select the appropriate Category of Grievance, Nature of Grievance, and the Registered Entity to lodge your grievance.
Track Status
Track the status of your Grievance using the Docket Number generated after submission.
Provide Feedback
Please provide feedback on the redressal process and the quality of resolution after your grievance is closed. Your feedback will help improve the PNGRB IGMS platform and enhance the grievance redressal mechanism.
Details of Total Grievances
Current Financial Year
Current Financial Year
Current Month
Consumer Duties
Piped Natural Gas (PNG)
Ensure safe and efficient gas use at home. Report any leak immediately or irregularity immediately to your service provider.
Compressed Natural Gas (CNG)
Stay safe while refuelling—follow station safety rules. Keep your vehicle tested regularly for smooth and eco-friendly drives.
Liquefied Petroleum Gas (LPG)
Use LPG from authorized distributors only. Check for leaks, stay alert, and follow safety measures while cooking.
Retail Outlet (RO)/Fuel Station
Check fuel quality and quantity before refuelling. Always collect your bill to promote transparency.
Meet Our Team
Dedicated professionals driving our success
Shri Rakesh Kumar Shahi
Deputy Director I/C (CP)
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Shri Ajitesh Singh
Assistant Director (CP)
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Shri Kamal Nayan Bhatt
Deputy Consultant (CP)
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Shri Anand
Assistant Consultant (CP)
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About Portal
The IGMS (Integrated Grievance Management System) is an online facilitation platform developed by the Petroleum and Natural Gas Regulatory Board (PNGRB) to help consumers to lodge grievances related to Piped Natural Gas, Compressed Natural Gas, Liquified Petroleum Gas and Retail Outlet (RO) / Fuel Station.
This portal is designed to promote transparency, accountability, and efficiency in addressing consumer concerns, ensuring timely redressal of grievances while enhancing consumer trust in the Oil & Gas sector.