Before submitting your grievance on the PNGRB IGMS Portal, consumers are advised to first approach the concerned Service Provider / Entity and register their grievance through the entity’s designated grievance redressal mechanism.

A grievance may be submitted on this portal only if the Service Provider / Entity does not respond within 30 days of lodging the complaint, or if the consumer is not satisfied with the response provided.

In case of an emergency situation involving risk to life, safety, or public property, consumers should immediately contact the concerned entity through its emergency helpline number or official website.